Elina
With Elina you will:
- Increase revenues
- Improve customer satisfaction and retention
- Deliver on your service promises
- Take control of your business on- and offline
Elina, our Management Suite for hospitality was designed to allow you to focus on your customers and delivering the best customer service possible with no special interfacing or complicated installations. Integrating the areas of operations management, property management, customer relationship management, promotions, newsletters and marketing, revenue management, distribution, and reservations using Elina for your hospitality management needs will take your mind off technology and back to service delivery - where it should be! To see our NEW Elina Website click here or the Elina online presentation click here.
History
.jpg "Elina, our Management Suite for Hospitality is a sales and marketing PMS that not only includes your standard property management functionalities, but integrates 21st century sales and marketing functionalites within one easy-to-use web based information system.")
The idea behind Elina was born out of years of working within the Hospitality Industry with systems that need large investments and constant updates; struggle from broken service promises from vendors; and offer less than optimal user-interfaces. As the speed of change has increased, systems that are built before the internet age, often are not built to support the common sales and marketing techniques nor electronic channels that exist today.
Elina integrates all its funcationalities and features within one unified system and is geared at sales and marketing, maximising your revenue potential. Elina is primarily offered as a service application, avoiding the high costs, administration and hassle. So, instead of having to hire IT managers and other costly consultants to maintain and support your IT tool, Elina allows you to focus on your business and the rest is taken care of.
Elina Market Segments
Elina, our Management Suite for Hospitality is tailored to four key hospitality segments:
Each version differs in some key features to support the special needs and requirements of each segment. Timeshare & Holiday Rentals for instance has an owners' module, allowing rooms, apartments, or villas which have different owners to be managed, viewed and maintained from our secure extranet. The Hotels & Resorts module has operations management including Front Desk, Back Office, and Housekeeping. For more information how Elina can support your organisation click on the links above or the links in the menu bar on the left.
Why the name Elina?
Elina is a female name meaning "Light," or "the Bright One". It is derived from "helios" which means "Sun" in Greek.
In business, "feminine" values are often associated with relationship building, negotiation, and flexibility. In the hospitality and service industries "femine" values have always played a large role. With the rise of the internet and the prevalence of customer reviews the industry now has to accept that their customers play an increasingly large role in brand and service level perceptions. The obstacles are many, but with Elina the lack of a customer centric technology platform, will no longer be one of them.
Elina ensures that you will offer your customers service beyond their expectations by ensuring consistency, professionalism and a combination of sales and support that will have your customers raving. Through its customer management features, Elina uses and records purchase history, preferences, upselling, add-ons, user-specific pricing and promotions and many other features. The customer will feel at the centre of attention and you will notice the positive change on your bottom line.